Policies + Terms and Conditions

PAYMENT + PRICING

We accept Visa, MasterCard and American Express and take the utmost care to safeguard your personal information which is never shared or sold to a third party. Pricing for our cast metal jewelry may be subject to change due to fluctuations in the market price of precious metals.

SHIPPING + HANDLING

We try our best to ship orders 5-7 business days from the day an order is placed. All of our jewelry is handmade and there may occasionally be slight delays in production. We will inform you if an item is on backorder. We ship domestically via USPS and charge a flat rate of $7. We offer free shipping on domestic orders that are $100 or more before tax. International shipping via USPS is also available and ranges in price from $15-$25+ depending on the destination. Please email info@krysosandchandi.com to get a quote on international shipping prior to placing your order. We are based in Brooklyn, NY and charge 8.875% sales tax for orders shipped within NY state.

RETURNS + EXCHANGES

If you are not satisfied with an item purchased on our site, you have 5 days from the date of receipt to return or exchange your purchase. Returns must be received in their original condition and packaging in order to receive a refund, less shipping and the cost of return shipping is borne by the sender. Please contact info@krysosandchandi.com prior to sending your return or exchange for return authorization and include your name, item name and invoice number.

KRYSOS + CHANDI is not responsible for items damaged or lost in transit and we strongly recommend using a carrier with a tracking service to ensure the safe delivery of the item. We are unable to accept returns of worn or damaged items.

Custom order items from our cast metal line of jewelry as well as any items that are on sale for a discounted price or use a promo code are final sale.

MATERIALS + CARE

KRYSOS + CHANDI jewelry is designed and handmade in New York City using the highest quality materials. Slight variations in the color and size of items is a reflection of the handmade nature of our jewelry and we celebrate this uniqueness.

Sterling Silver and Brass develop a natural patina over time due to exposure to oxygen, moisture and oils on the skin. To prevent patina and oxidation, keep jewelry clean and dry and store in an airtight container. Surface luster can be restored by using a treated polishing cloth specific to the metal. 

In order to preserve the original appearance of our jewelry, including pieces cast in Sterling Silver and Brass but particularly plated metal items, we strongly recommend following our care instructions:

- Keep all jewelry dry and limit exposure to extreme sunlight.

- Water, Fragrances, Lotions and other oil based products will increase the possibility of tarnishing and we strongly recommend removing jewelry when washing hands and applying lotions and creams.

- We do not recommend wearing your jewelry at the beach, in a pool, in the shower or while playing sports. Chlorine can discolor plating and affect surface texture as well as loosen stone settings. 

- To clean your jewelry, wipe clean with a dry cloth as needed. 

All metal hardware used on necklaces and bracelets, including clasps and jump rings, are 14K Gold Fill. 

Please note that plated KRYSOS + CHANDI jewelry will tarnish over time and with much wear. All semi precious stones are hand cut and natural and slight variations in color are possible. 

We will repair items purchased on our site within 30 days of purchase. Please contact us at info@krysosandchandi.com for repair authorization prior to shipping the item. Please note that KRYSOS + CHANDI is not responsible for the cost of shipping charges on repair items and we strongly recommend using a carrier with a tracking service.

We offer a re-plating service for items purchased on our site, if needed. Please email info@krysosandchandi.com for information about this service.

COPYRIGHT

Copyright 2013–2015, All Rights Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and are the property of KRYSOS + CHANDI.

TERMS OF SERVICE

OVERVIEW

This website is operated by KRYSOS + CHANDI. Throughout the site, the terms “we”, “us” and “our” refer to KRYSOS + CHANDI. KRYSOS + CHANDI offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - PERSONAL INFORMATION

Our Privacy Policy governs your submission of personal information through the store.

SECTION 7 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 8 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall KRYSOS + CHANDI, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 9 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless KRYSOS + CHANDI and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 10 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 11 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 12 - GOVERNING LAW; JURISDICTION; STATUTE OF LIMITATIONS

This agreement will be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of laws principles. Any legal action arising out of or relating to Website Policies must be commenced within one year from the date the cause of action accrued, and will be subject to the exclusive jurisdiction of the state or federal courts located in New York County, State of New York, and you hereby consent to the personal jurisdiction of these courts.

SECTION 13 – SEVERABILITY

If any provisions of our Website Policies are found to be unenforceable, all other provisions will remain in full force.

SECTION 14 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 15 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@krysosandchandi.com.

 

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